Schedule an appointment with us to get started today! We’ll walk you through the entire process and create something completely unique just for you.

First, we schedule an appointment to discuss exactly what you’re looking for- design details, inspiration, stones, budget, and overall vision.

Once we finalize the concept, we require a 50% deposit to begin the project. From there, we create a detailed CAD rendering of your piece for your review and approval.

After you approve the CAD, we move your design into production and bring your custom piece to life.

We’re with you every step of the way to ensure it’s perfect.

During your appointment, we’ll educate you on all things diamonds, including lab vs. natural, shape, size, budget, and the 4 C’s. Then we will help you select the perfect stone! From there, we’ll guide you through designing a completely custom engagement ring tailored specifically to you.

Custom and bridal projects typically take 4–8 weeks from the time you select your stone and we receive your deposit.

Once the stone is secured, we move into design, create your CAD for approval, and then begin production after final sign-off. We’ll always keep you updated throughout the process.

Yes, we do! We love working on heirloom revamps and resets, it’s such a special way to give new life to a meaningful piece while preserving its sentimental value. Feel free to share a photo or a little more about what you have in mind, and we’d be happy to guide you through the process.

Yes, absolutely! We can reuse your existing stones or jewelry in a new custom design. It’s a beautiful way to preserve sentimental value while creating something that feels fresh and uniquely yours. Once we see the piece, we can assess the stones and guide you on the best design options.

The timeline depends on the exact project and design details, but heirloom revamps typically take about 4–8 weeks from start to finish. Once we review your piece and finalize the design, we’ll be able to give you a more specific timeframe.

Yes! Alexandra and all of our bridal specialists are Gemological Institute of America (GIA) certified. We’re happy to walk you through the details of any stone and provide certification information so you feel completely confident in your purchase.

Yes, we specialize in both natural and lab grown diamonds. We’re happy to educate you on the differences and help you choose the option that best fits your style, priorities, and budget.

Yes, absolutely! We’re happy to accommodate any budget and preference. Share your ideal size, shape, and overall priorities, and we’ll thoughtfully source options that align perfectly with what you’re looking for.

Yes! Please contact us to book an appointment, and we’ll be happy to find a time that works best for you.

Yes! We offer virtual appointments so you can explore our pieces and discuss your design ideas from the comfort of your home.

During a showroom visit, you can expect a personalized, one-on-one experience lasting about an hour with Alexandra or one of our bridal/jewelry specialists. We’ll help you explore ideas, answer all your questions, and guide you through options to create the perfect piece.

Yes! During the same appointment, you can shop our existing pieces and also discuss a custom design. This way, you can see what inspires you and explore all options in one visit.

If the item is in stock, we typically need a few days to process it before shipping via 2-day delivery. If it’s not in stock, the listing will provide an estimated timeline, or our team will email you with the details.

On non-custom pieces, we offer a 7-day return policy. Custom pieces are final sale, but we’re happy to work with you to ensure your design is exactly what you want before it’s made.

Custom pieces, heirloom revamps, and engagement rings are final sale. These items are specially made or personalized, so they cannot be returned or exchanged.

Yes! We ship internationally and charge $150 for shipping. All orders are carefully packaged to ensure they arrive safely at your destination.